Our independence, innovative way of working, proven, safe methods and tools, and our friendly customer service make us a desirable partner and market leader in various sectors. We deliver demanding and intelligent turnkey solutions for our customers. We are a service company with the ability to manage the service life cycle from implementation to maintenance and further development.

Our private ownership, customer-centric approach, commitment, and strong Finnish values make us a partner which our customers have been able to rely on for more than six decades. We secure critical infrastructure and contribute to ensuring the Finnish society’s security of supply.

People, competence, and sustainability lay the foundation for our company culture. Healthy, inspired, competent, and committed employees are our unique success factor.

Insta operates and serves its customers systematically and with high quality – meeting industry requirements and customer expectations. For us, the most important measure of quality is a satisfied customer who wants to continue working with Insta in the future.

Our solutions are based on the best tried-and-tested technologies and practices in the field. We also choose raw materials, components, equipment and system solutions in line with this same principle. We always choose solutions that are optimal for the purpose of use, the customer, society and the environment, based on life-cycle assessments.

The results of our work meet the relevant requirements and are durable, clean and carefully implemented. We always follow the agreed schedules, rules and practices. We require the same from our partners and subcontractors. Our high quality also covers our way of serving our customers: we support them by providing consultative, customer-focused and friendly service.

Our relationships with our colleagues within Insta are also characterised by high quality: we cooperate closely and help and support one another. These are the tools that our experts use to ensure the best quality experience for our customers and colleagues alike.

A Finnish family-owned company with strong values in a global operating environment

Insta’s solutions, services and products are delivered in a customer-oriented, responsible and high-quality manner. We cooperate with authorities and embrace our social responsibility: taking into account the environment and society, businesses and organizations, as well as the individual. Our personnel are our most important resource, and we focus on their well-being and development—every single day.

Our extensive research efforts and strong competence enable us to create new solutions as well as help our customers to develop high-capability technologies.

In addition to the development projects that we perform in-house and for our customers, we engage in diverse international collaboration with research institutions and other companies. Continuous learning, expedited development, and the courage to apply what is new are essential for creating new capabilities.

The certificates establish a sustainable foundation for our high-quality operations.

• ISO 9001

• AQAP-2110

• ISO/IEC 27001

• ISO 45001

• ISO 14001

According to our customer satisfaction survey, customers feel that Insta’s reliability and professionalism are very high and collaboration with us is very fluent. Our Net Promoter Score (NPS), which tracks the willingness of customers to recommend us, is excellent at 63. 90% of our customers think Insta has succeeded either well or very well

• Overall grade: 4.2/5 – highest in recorded history

• Customer loyalty - NPS (Net Promoter Score): 63 (+6 points from last year), clearly above the B2B average (39).

• 90% of our customers think Insta has succeeded well or very well.

• 78% felt that Insta has succeeded in helping them reach the responsibility targets of their own organization either very well or well.

• 68% would recommend Insta as a partner.
  

“A trusted and suitably large partner, with good resources and systems for the various functions.”
“They have been solution-driven, and I hope that they continue to actively offer solutions.”

Customers’ comments originate from Insta`s customer satisfaction survey 2025